Can't find the answer you're looking for? We've shared some of our most frequently asked questions to help you out.
All of our hot tubs reach 40 degrees, although the recommended temperature is 36-38 degrees.
Yes, a £75.00 deposit is taken, this will be refunded to you upon collection after an inspection has taken place and we are satisfied it is in the same condition as it was delivered.
A £75.00 deposit is taken to secure your booking. Final payment of the remaining balance to be paid 7 days before hire date.
A full refund will be issued if a notice period of 7 days or more is given. Any less than 7 days will result in loss of deposit. Any less than 48hrs given, you will be charged 50% of the full hire charge.
Children above 5 years old can use the hot tub.
We clean each tub thoroughly after every use to ensure the highest levels of cleanliness.
You can either give us a call or use our contact form on the website.
No, we don’t set the tubs up indoors.
The tubs are up to 2x2 metres in diameter. And up to 740mm in depth.
Parking and easy access to the site. A flat, solid surface (such as a patio), free from debris or anything which could damage the tub, a suitable supply of electricity (not an extension lead) within 6m which can be permanently connected and a nearby hosepipe.
Around 30-45 minutes to set-up the tub. We start the filling process and add the appropriate “shock dose” of chlorine. We provide full instructions (demonstration, written and a video link) and leave you to complete the filling (usually 1-3 hours depending on water pressure) and switch on the heater. Gazebo takes approx. 30 minutes.
We will need to use your garden hose and tap to fill the tub.
You’ll need to allow up to 24 hours for tub to reach the desired temperature (max. 40 degrees) and for chlorination to take effect.
You must shower before entering the tub to ensure removal of dirt, make-up, moisturiser etc. The water is clean when we set up - only you can keep it that way! Do not enter the tub with fake tan, it can stain the tub and we’ll have to charge you £10.00 cleaning fee.
If you are pregnant or take any kind of medication, you should consult your doctor.
Plastic glasses only, for obvious reasons. No sharp objects, for obvious reasons. No naked flames/smoking near the tub, for obvious reasons. In short, use some common sense - don’t jump or dive in, don’t sit on the cover or edge.
We’ll erect the dome in light wind, but it’s your responsibility to take it down if weather conditions change and there’s any possibility of damage.
Replace the lid.
No. We need to check for any damage and use a pump for faster emptying.
Our collection team have powerful water pumps that will remove majority of the tubs water down the nearest drain. This must be within 10 metres. There will still remain some water in the tub that will need to be tipped out.
Chlorine is used to keep the water clean and healthy. If you hire for longer than a week, additional pH adjusters may need to be added. However, full training will be provided, with demonstrations on how to maintain your hot tub throughout the time it is with you.
The hirer is solely responsible for any damages incurred. Please read our terms and conditions fully to avoid any doubt.